360.470.6670 info@spaelizabeth.com

Spa Etiquette

Appointment Information

Appointments

Please book in advance. We recommend booking two weeks in advance. Same day appointments are accepted as time and space allow.

Arrival Time

We recommend you arrive at your scheduled appointment time. This allows you to check in, change and communicate with your therapist what you would like to expect from your treatment. Please understand that your treatment will end on time so the next guest will not be inconvenienced. Late guests will receive the time remaining of their treatment. The normal fee will remain unchanged.

Therapists

We balance and rotate which of our therapists will perform your treatment. If you have a preference of therapist, this must be communicated at time of booking. If you are a return guest and enjoyed services from a therapist you had on a prior visit, please feel free to request them again.

Attire

Dress comfortably. Robes, towels, sandals, and shower are available based on treatments scheduled. Our therapists are trained to drape you appropriately for privacy during your treatments. Please refrain from wearing jewelry during your appointment. We recommend bringing open toed sandals to wear home after a pedicure service.

Health

Certain treatments should not be performed on those with severe medical conditions or those who are pregnant. Please notify the staff when you are making an appointment. Some conditions may require a doctor’s approval.

Cancellations

Cancellations and changes for treatments are accepted up to 24 hours prior to any appointment without incurring a charge. Without this notification, without notification of a cancelled appointment, we charge the full amount of the scheduled service.

Special Consideration

To help maintain a peaceful atmosphere and for your relaxation we ask that all cellular phones be turned off.

Food & Beverage

Complimentary tea and lemon water are available. Spa packages include a light fresh plate for nourishment. Please advise our reservationist of any dietary restrictions or allergies when scheduling a package. Please, no outside food or beverages.

Children

Please do not bring small children to the spa. Minors under age 18 must be accompanied to the spa.

Gratuity

15 to 20% gratuity is appropriate and subject to your discretion.

Gift Certificates

Gift certificates and Spa Memberships are the perfect gift for any occasion. Gift certificates may be redeemed in the Spa and never expire. Gift certificates may be purchased by phone or by coming in to the spa in person during our boutique hours.

About You, For You

This is your spa experience. Please speak up about any preferences. All aspects of your treatment can be adjusted to fit your needs: amount of light, music level, room temperature, and whether or not you choose to have conversation or enjoy the treatment in silence. During a massage, let the therapist know the pressure level you prefer. During body treatments or facials feel free to ask questions about the procedures, products being used, or expectations of the service. If any part of the service is unsatisfactory, please first inform the therapist. If the response is not helpful, then please speak to our Spa Director. We reserve the right to refuse service or discontinue service to anyone demonstrating a behavior that is perceived as inappropriate by any member of our staff. Your feedback is essential in providing you with the best service possible. We encourage you to communicate with the staff regarding your comfort and experience.